Frequently asked questions
At ISVA Solutions, we want you to feel confident and informed every step of the way. Whether you’re considering virtual assistant services for the first time or looking to expand your current support, we’ve got answers to your most common questions.
Our goal is to make your experience smooth, transparent, and hassle-free—so you always know what to expect. From service details to security and pricing, we’ve got you covered.
To make things easier, we’ve grouped our FAQs into five key categories:
General Questions
Learn more about what virtual assistants are, how iVAS Solutions works, and the benefits of outsourcing your tasks.
1. What is a virtual assistant?
A virtual assistant is a remote professional who provides administrative, operational, and specialized support services to businesses and individuals.
2. What does ISVA do?
We are a virtual assistant agency that provides businesses with skilled professionals to handle tasks such as social media management, e-commerce support, admin work, moderation, and operations.
3. How can a virtual assistant help my business?
A virtual assistant can take over repetitive and time-consuming tasks, allowing you to focus on core business activities, strategy, and growth.
4. Why should I hire a virtual assistant instead of an in-house employee?
Hiring a virtual assistant is cost-effective, flexible, and requires no office space, benefits, or long-term commitments. You only pay for the work you need.
5. Are virtual assistants qualified for professional tasks?
Yes, our virtual assistants are highly trained, experienced, and specialized in different fields, including social media management, e-commerce, and administrative support.
6. Can I hire a virtual assistant for a short-term project?
Yes, we offer project-based services for businesses that need short-term assistance.
7. Do I get to choose my virtual assistant?
We carefully match you with a virtual assistant who fits your industry, business needs, and required skill set.
8. What industries do you serve?
We serve a variety of industries, including e-commerce, real estate, marketing, finance, consulting, and small to large enterprises.
9. Are your virtual assistants available worldwide?
Yes, our team is available globally, ensuring businesses from any region receive seamless support.
10. Do your virtual assistants work in different time zones?
Yes, we match clients with virtual assistants available within their preferred time zones.
Services & Tasks
Discover the full range of services our virtual assistants offer—everything from social media management to customer support, admin work, and beyond.
1. What types of services do you offer?
We offer services in social media management, administrative work, e-commerce operations, customer support, content moderation, and business operations.
2. Can a virtual assistant manage my social media accounts?
Yes, our social media managers handle content creation, scheduling, engagement, and analytics to optimize your online presence.
3. Do you provide virtual assistants for e-commerce businesses?
Yes, we offer e-commerce virtual assistance, including product listing, order processing, inventory management, and customer service.
4. What administrative tasks can a virtual assistant handle?
Our virtual assistants can manage email handling, scheduling, data entry, document preparation, and client communication.
5.Can a virtual assistant handle customer support?
Yes, we provide customer service representatives to respond to inquiries, process orders, and handle customer issues.
6. Can I get a personal assistant for daily business tasks?
Yes, we offer personal assistant services for executives and entrepreneurs.
7. Do your virtual assistants provide content writing services?
Yes, we have virtual assistants skilled in content writing, copywriting, and SEO optimization.
8. Can a virtual assistant moderate my online community?
Yes, our team provides moderation services for social media groups, forums, and live chats.
9.Can I hire a virtual assistant for data entry and document processing?
Yes, we offer data entry, transcription, and document management services.
10.Do you offer bookkeeping or financial assistance?
Yes, we provide basic bookkeeping, invoicing, and financial organization support.
Hiring & Process
Curious about how to get started, how we match you with the right assistant, or how quickly you can onboard? This section covers it all.
1. How do I hire a virtual assistant?
You can book a consultation with us, discuss your needs, and we’ll match you with a qualified virtual assistant.
2. How quickly can I get a virtual assistant?
Most clients receive their virtual assistant within 48 hours of signing up.
3. Can I interview my virtual assistant before hiring?
Yes, you can schedule an introductory call to discuss your needs and expectations.
4.What if I need multiple virtual assistants?
We can provide a dedicated team if you require multiple assistants for different tasks.
5. Can I replace my virtual assistant if needed?
Yes, if you are not satisfied, we offer easy replacements at no extra charge.
6. Do I need to provide training?
Our virtual assistants are pre-trained for general tasks, but you may provide specific training for your business processes.
7. Can I hire a virtual assistant on a part-time basis?
Yes, we offer flexible plans, including part-time and full-time options.
8.What are your pricing plans?
Our pricing is based on hourly rates, monthly packages, or project-based services. Contact us for details.
9. Do you offer 24/7 support?
Yes, we have virtual assistants available for around-the-clock support, depending on your needs.
10. What happens if my virtual assistant is unavailable?
We provide backup assistants to ensure uninterrupted support.
Security & Confidentiality
Your data privacy is our top priority. Find out how we keep your information secure and how we ensure trust and reliability.
1. How do you ensure data security?
We use secure communication channels, NDAs, and strict confidentiality policies to protect your data.
2. Will my virtual assistant have access to sensitive information?
Only with your explicit permission, and all data is handled securely.
3. Do you sign NDAs?
Yes, we can provide Non-Disclosure Agreements (NDAs) upon request.
4. How do you ensure quality and reliability?
We have a strict hiring process, continuous training, and performance monitoring to maintain quality.
5. Are your virtual assistants employees or freelancers?
Our virtual assistants are dedicated professionals working under contract with us.
6. What communication tools do you use?
We use email, Slack, Zoom, Trello, Asana, and other collaboration platforms.
7. Can I set performance benchmarks?
Yes, we work with you to define clear KPIs and performance expectations.
8. How do you handle time tracking?
We use time-tracking tools to ensure accountability and productivity.
9. Can I pause or cancel services?
Yes, our contracts are flexible, allowing you to pause or cancel as needed.
10. Do you provide a backup assistant in case of emergencies?
Yes, we ensure that a backup assistant is available when needed.
Payment & Billing
Understand how our pricing works, payment options, and what to expect when it comes to service plans and billing.
1. How do I pay for services?
We accept bank transfers as the primary payment method.
2. Do you offer refunds?
Refund policies vary based on the contract type and service package.
3. Are there any hidden fees?
No, our pricing is transparent, and all costs are disclosed upfront.
4. Can I change my subscription plan?
Yes, you can upgrade, downgrade, or modify your plan anytime.
5.Do you offer discounts for long-term contracts?
Yes, we provide discounts for extended service agreements.
6. Can I pay per task instead of per hour?
Yes, we offer task-based pricing for specific projects.
7. Are there setup fees?
No, we do not charge setup fees for standard services.
8.What happens if I don’t use all my hours?
Unused hours can be rolled over depending on your service package.
9.Do you charge for urgent or rush tasks?
Expedited services may incur an additional fee.
10. How do I get started?
Simply contact us, and we’ll guide you through the process to hire your ideal virtual assistant.
