Frequently asked questions
At ISVA Solutions, we want you to feel confident and informed every step of the way. Whether you’re exploring remote staffing for the first time or scaling your sales pipeline through lead generation and appointment setting, we’ve got answers to your most common questions.
Our goal is to make your experience smooth, transparent, and hassle-free—so you always know what to expect. From service details to security and pricing, we’ve got you covered.
To make things easier, we’ve grouped our FAQs into five key categories:
General Questions
Learn more about Remote Staffing & Outsourcing Solutions, How ISVA Solutions works and How Efficient It Would Be.
1. What is ISVA Solutions?
ISVA Solutions is a U.S.-focused outsourcing partner specializing in Remote Staffing, Lead Generation & Appointment Setting, and Debt Collection / Relief support. We help businesses cut payroll costs by up to 70% while maintaining or improving quality.
2. What does “Remote Staffing” mean?
Remote Staffing means we recruit, vet, train, and manage full-time employees who work from our Cairo operations hub, fully dedicated to your business. They perform the same tasks as local hires — without the overhead costs.
3. How can ISVA help my business grow?
By taking over time-consuming or high-cost roles and replacing them with trained offshore professionals, you gain more hours back, a lower payroll bill, and the ability to focus on revenue-driving activities.
4. Do you only work with certain industries?
No — our services work across all industries. We currently support clients in real estate, SaaS, agencies, law firms, healthcare, e-commerce, financial services, and more.
5. Can ISVA help if I just need leads and not staffing?
Absolutely. Our Lead Generation & Appointment Setting service is a standalone option for clients who want a consistent flow of qualified prospects without adding internal sales staff.
6. Do you operate in U.S. time zones?
Yes — we match your preferred working hours, whether that’s EST, CST, MST, or PST.
7.Do you provide project-based hires?
Yes, we provide full time, part time and project-based hires
Services & Capabilities.
Discover the full range of services our remote staff offers—everything from Lead generation, Debt Collections, remote staffing and beyond.
1. What services do you offer?
Remote Staffing across any role (Admin, Sales, Marketing, Finance, HR, Customer Support, Technical roles, etc.)
Lead Generation & Appointment Setting (B2B & B2C)
Debt Collection / Relief / Settlement support with experienced agents.
2. What kind of roles can be outsourced?
Any role that can be done remotely — from SDRs and bookkeepers to project managers, executive assistants, debt collectors, and marketing specialists
3. How does your Lead Generation service work?
We assign you a full-time SDR or sales caller who uses your CRM, conducts outreach via calls, email, and LinkedIn, and books qualified meetings directly into your calendar.
4. Can you handle industry-specific roles? a virtual assistant handle?
Yes — we match candidates with relevant industry experience and provide additional training if needed.
5. How does the Debt Collection / Relief service work?
Yes, we provide customer service representatives to respond to inquiries, process orders, and handle customer issues.
6.Do you offer bookkeeping or financial assistance?
Yes, we provide basic bookkeeping, invoicing, and financial organization support.
Hiring & Process
Curious about how to get started, how we match you with the right assistant, or how quickly you can onboard? This section covers it all.
1. How do I start with ISVA?
Book a Free Efficiency Audit, discuss your goals with our team, and we’ll recommend the right staffing or lead gen solution.
2. How quickly can I get a team member?
In most cases, 7–14 business days from agreement to start date.
3. Do I get to interview the candidates?
Yes — we shortlist top candidates for you to interview before placement.
4.Can I replace a hire if they’re not a good fit?
Yes — we offer a free, fast replacement guarantee within 7 days.
5. Do I have to manage the hire myself?
No — we handle management, performance tracking, and reporting. You simply work with them as if they were in your own office.
6. Do I need to provide training?
Our Remote Staff are usually experienced in whatever position you requested but training on your day to day operations is always a plus.
7. Can I hire a Remote-Employee on a part-time basis?
Yes, we offer flexible plans, including part-time and full-time options.
Security & Compliance
Your data privacy is our top priority. Find out how we keep your information secure and how we ensure trust and reliability.
1. How do you ensure data security?
We sign NDAs, use secure communication channels, enforce strict confidentiality policies, and train all staff on data security best practices.
2. Is outsourcing with ISVA legal for U.S. businesses?
Yes — we operate fully compliant with U.S. and international labor and privacy laws.
3. How do you track work hours and productivity?
We use industry-standard productivity tools and share weekly performance reports with you.
4. Can you work with regulated industries?
Yes — including finance, healthcare, and legal, with adherence to relevant compliance standards.
5. What communication tools do you use?
We use email, Slack, Zoom, Trello, Asana, and other collaboration platforms.
6. Can I set performance benchmarks?
Yes, we work with you to define clear KPIs and performance expectations.
7. How do you handle time tracking?
We use time-tracking tools to ensure accountability and productivity.
8. Can I pause or cancel services?
Yes, our contracts are flexible, allowing you to pause or cancel as needed.
9. Do you provide a backup employee in case of emergencies?
Yes, we ensure that a backup employee is available when needed.
Payment & Billing
Understand how our pricing works, payment options, and what to expect when it comes to service plans and billing.
1. How do I pay for services?
We accept wire transfers, ACH, or other agreed-upon secure payment methods.
2. Are there setup fees?
No — we include recruitment, onboarding, and training in our service.
3. Do you offer flexible contracts?
Yes — monthly, quarterly, and annual agreements are available.
4. Are there hidden costs?
No. You’ll receive a clear, all-inclusive rate before starting.
5.Do you offer discounts for long-term contracts?
Yes, we provide discounts for extended service agreements.
6. Are there setup fees?
No, we do not charge setup fees for standard services.
7.What happens if I don’t use all my hours?
Unused hours can be rolled over depending on your service package.
8.Do you charge for urgent or rush tasks?
Expedited services may incur an additional fee.
9. How do I get started?
Simply contact us, and we’ll guide you through the process to hire your ideal virtual assistant.
